Refund policy

At Pawrint Threads Co, we want you to love your new garment! We gladly accept returns to ensure you can shop with complete peace of mind.

1. Returns Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request and ship back a return.

2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
* Condition: Items must be unworn, unwashed, unused, and in their original packaging with all tags attached.
* Initiation: Return requests must be submitted within the 30-day window.
* Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please inspect your order upon delivery and contact us immediately so we can resolve it right away.

3. How to Initiate a Return or Exchange
* Contact us at support@pawrintthreads.com with your order number, reason for return, and photos if reporting a defect. We typically respond within 24 hours.
* Return Method: By mail. Once approved, our customer service team will provide you with the return authorization and designated shipping address.
* Shipping Charges for Returns: 
  * For defective, damaged, or incorrect items, Pawrint Threads Co covers all return shipping costs.
  * For standard returns (e.g., change of mind or size exchanges), customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
* Restocking Fees: We do not charge a restocking fee.

4. Refunds & Processing Times
Once your returned item is received and inspected at our processing facility, we will send you an email notification regarding your refund or replacement status. 
* Approved refunds will be issued to your original payment method within **5–10 business days**. 
* Processing times may vary depending on your financial institution.

5. Lost Packages
If your package is lost in transit, please contact us. We will work with the shipping carrier to resolve the issue and provide a replacement or refund when appropriate.

6. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered, please contact us immediately. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed.