Refund policy

At Pawrint Threads Co, each item is made to order, so we do not accept returns or exchanges for sizing, color selection, or change of mind.

Refund Policy

At Pawrint Threads Co, all items are made to order. Because of this, we do not accept returns or exchanges for incorrect size selection, color choice, or change of mind.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@pawrintthreads.com with your order number and clear photos of the issue. We will gladly offer a replacement or refund at no additional cost.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to resolve the issue and provide a replacement or refund when appropriate.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered, please contact us immediately. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase. After this time, orders may already be in production and cannot be changed.

Refunds (if applicable)

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Contact Information

For any questions regarding your order, please contact us at support@pawrintthreads.com. We typically respond within 24 hours.